Thank you for shopping with Kairon Guitars! We appreciate your trust and want you to be completely happy with your purchase. If for any reason you're not satisfied, we're here to help.

Return Window

You may request a return within 30 days of the delivery date. After this period, we are unable to offer a refund or exchange.

General Terms

Items must be returned in their original, as-shipped condition, with all original packaging, tags, accessories, and documentation included, and showing no signs of use. Returns that do not meet this standard will be subject to a 15%–25% restocking fee.

Products must show no signs of use, wear, damage, modification, string changes, or installation/setup beyond standard inspection.

Returns that do not meet the conditions above may be subject to a partial refund or rejection, at our discretion.

Non-Returnable Items

The following items cannot be returned:

• Custom, made-to-order, or personalized products.
• Gift cards.
• Items marked as final sale or clearance.
• Products that show signs of use, damage, or modification.

How to Start a Return

1. Contact us within 30 days of delivery through our contact page with your order number and reason for the return.
2. We will review your request and send you return instructions, including the return address.
3. Pack the item securely in its original packaging to prevent damage during transit.
4. Ship the item back using a trackable shipping method.

Return Shipping Costs

Unless the item was received damaged, defective, or not as described, the buyer is responsible for all return shipping costs.

If you believe you received an item in a different condition than described, please contact us immediately upon receiving it. Claims submitted after this window may not be honored.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

Exchanges

If you'd like to exchange an item for a different size, color, or model, please contact us. Exchanges are subject to product availability and the same condition requirements as returns.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us right away with photos of the item and packaging. We will cover the cost of return shipping and send a replacement or issue a full refund, at no extra cost to you.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet shipped. Once an order has shipped, it will be treated as a standard return.

International Return Policy

If you are located outside the Continental United States, you have a 30-day window from the date of delivery to return a product if you are not satisfied with it.

• Return shipping costs are the customer's responsibility.
• We will process a refund for the product price, excluding original shipping costs.
• If you receive a defective product, we will resolve the issue at no extra cost to you.
• Customers are responsible for any customs duties, taxes, or import fees related to the return.

Questions?

We're always happy to help. If you have any questions or need to start a return or exchange, please click here.

Thank you again for choosing Kairon Guitars — we truly appreciate your business!